For months it has been adding to my mother’s distress when all she wanted was feed-in tariff payments go into her account

When my father died last year, nearly all the companies we had to notify were kind and empathetic, but not ScottishPower.

It had been paying feed-in tariff (Fit) payments for electricity produced from my parents’ solar panels into his account. My parents had bought the panels jointly in 2011, and my mother is named on the certification and was ScottishPower’s main point of contact, so she thought it would be a simple matter for the payments to be switched to her bank account. It was not.